Effective Date: 10 Aug. 2024

Overview

At Quinno Co., we want you to be completely satisfied with your purchase. If you need to return an item, please review our Return Policy to understand our procedures and requirements.

Eligibility for Returns

  • Returns are accepted within 3 days of the delivery date.
  • Items must be in their original condition, unused, and in the original packaging.
  • Certain items may be non-returnable, including but not limited to: Consumables

Initiating a Return

  • To start a return, please contact our customer support team at support@quinnoworks.in or our whatsapp support number: +91-8734955151 with your order number and reason for the return.
  • Our team will provide you with return instructions and a return authorization if necessary.

Return Process

  • Pack the item securely in its original packaging.
  • Include a copy of the original receipt or order confirmation inside the return package.
  • Ship the return to the address provided by our customer support team. You are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part.

Inspection and Processing

  • Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
  • If the return is approved, we will process a refund or store credit based on your preference.
  • Refunds will be issued to the original method of payment within 3 to 4  business days of approval.

Return Shipping Costs

  • Shipping costs for returning items are non-refundable, except in cases where we have made an error or the item is defective.
  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the return is received safely.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately at support@quinnoworks.in with a photo of the item and your order number.
  • We will arrange for a replacement or a return at no additional cost to you.

Non-Returnable Items

Certain items may not be eligible for return. These include all consumables

Order Cancellations

Orders can be canceled within 5 hours of placement. After this period, cancellations are not guaranteed as the order may have already been processed or shipped.

Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically for any updates.

Contact Us

For any questions or concerns about our Return Policy, please contact us at support@quinnoworks.in